1| Long-term commercial success is the goal of all business activities. We can only achieve this goal
if our customers are satisfied with our products and services and...
2| ... our employees feel at home, support the company's goals and play an active part in achieving them.
Our employees are the most important factor in our company's success. We regard them and treat them as equal partners
who help to determine our policies and goals. All business processes and company goals are made known to our employees
on a regular basis. All of our permanent employees can, if they wish, acquire shares in the company, enabling them to participate in our commercial success.
3| Our company is characterised by a highly decentralised organisational structure.
All our employees are actively involved in the management system and are responsible for quality and environmental issues within their
area of responsibility. Company management provides all the material and non-material means needed to fulfil this task.
4| For us, quality and the environment are a single unit.
They form the basis of our business activities and are at the centre of all our investment decisions and business processes.
Our maxim is: avoid waste, recycle it, dispose of it, in that order.
5| We see our business as a value-adding interface between manufacturers/suppliers and customers;
both are our partners. We hope to promote environmentally sensitive behaviour by both.
6| We provide our customers with high quality, environmentally friendly and durable products at a fair market price and give them all the information
they need when making purchasing decisions. An open, comprehensive information policy is at the centre of our communications with customers and the public.
7| We systematically record our customers' wishes, select our products in a strategic manner, and continually analyse and
assess our business processes. This means that we can maintain and continually improve the quality of our products and services.
8| We have committed ourselves to complying with all the environmental legislation applicable to our
company and to continually reducing the pollution we create.
9| We document all the processes and measures that have relevance for quality or environmental issues.
These records are monitored through regular audits to ensure that they are being applied and are effective.
10| The objective is to use an integrated management system to continually improve all company processes and activities.